Blogs in Category 'BUSINESS'
Friday, April 13, 2018
Happy Relationship With Customers
Happy customers are repeat customers. It takes time and knowledge of these precious assets to initially locate them, convert a lead into a sale and then provide the after-care that means they come back to you again and again. If you need help with growing your database of happy customers, here are 10 tips for customer service success: 1. INTERACTION Know the names of your customers and treat them as individuals. Show you care through using names when conversing on social media and add an extra touch by signing tweets or comments off with the name of the person they are dealing with: it turns a faceless interaction into a personal relationship. 2. RESPECT YOUR CUSTOMER If a customer has an issue, give them the opportunity to air their concern. Be respectful of their current mood to show you’ve listened. 3. DON’T STOP LISTENING Always listen to what your customers are saying. Methods like focus groups and surveys let you know what your customers want to tell you and their feedback should be used to form your future strategies. 4. ALWAYS SATISFY – EVEN AFTER THE SALE Poor customer aftercare is just about the top complaint when it comes to why a customer takes their loyalty elsewhere. Continue to ...
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Thursday, April 19, 2018
SMS communications for Schools
Struggles of Parents in keeping a check on their children Parents have often been facing challenges in keeping up with their children’s academic and co-curricular updates due to their busy schedules, ending up getting worried about their children. Often due to this they might end up missing crucial details, deadlines resulting in defaults causing inconvenience to them as well as their children. Worries of whether their children reached school safely, or is their fees paid in time often disturb the parents who are already preoccupied with other things. They are often caught up with the pressure to avoid defaults in fees payments. Another thing which is crucial for parents is to attend all the Parent Teacher Meetings (PTMs) from time to time. Even a small slip off from their mind could be problematic for them. Everyday checking the school diaries if their have got some homeworks, assignments of remarks could be very tiring at times. And to keep updated with all the mentioned tasks require the parents to be hands-on all the times. This might be very hectic at times for the parents especially when they are already caught up with busy schedules. Technology helping Parents in keeping updated with children’s activities To make this ...
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Friday, April 20, 2018
10 Tips To Enhance Your Lead Generation Call With Telemarketing?
Thinking of conducting a lead generation and appointment setting campaign? Then you should take into consideration having telemarketing as your channel. Sure, it may be true that there are other methods to gain prospects, but there are also other reasons why you should work with professional telemarketers. Think about it, when it comes to reaching out to prospects, as well as generating sales leads, you will know that telemarketing is the best choice. And it is not a problem even if you cannot hire your own people. You can actually outsource the work to a competent lead generation company. The key here is ensuring that what they say will help make your appointment setting campaign a success. 1.Make a plan – that is an important task, since a good telemarketing call is made by studying the market a prospects serves, as well as their needs. That will help you make a better sales offer. 2.Think like you are meeting them in person – before you make the call, smile. This will show in your voice, as well as the way you interact with them. Prospects respond better with that. 3.Offer something they cannot refuse – when you offer them something really good at the start, prospects tends to ...
READ MOREMonday, July 6, 2020
DLT-Registration
DLT Registration of your Entity is mandatory Now to continue using SMS and Voice Services as per TRAI Direction Dear Valued Customer, This is to remind you that TRAI has instructed for DLT Implementation for SMS traffic and Operators might migrate to DLT anytime. The customer needs to complete Entity and Header (Sender ID) registration as Phase 1 of traffic migration to DLT. As soon as the Operators Migrate to DLT, traffic of only such registered entities using headers would be allowed by Telecom operators. To refer to the TCCCPR 18 Telecom Commercial Communications Customer Preference Regulation 2018, please click here to download. We request you to register your Principal Entity and your Headers (Sender IDs) on all the DLT portals of operators as soon as possible. After DLT Implementation, traffic of only such registered entities using headers would be allowed via operators. If you are already registered on the any of the operators, it’s important to register your headers (Sender-id) immediately to avoid loss of traffic Information and Instructions for Enterprise/ Entity Scenario 1: If you are not registered with any of the DLT Before Step 1: You can register with any one of the DLT portals below and get a Unique Entity Id and DLT Portal Account. S. No DLT Portal Link 1 Vodafone-Idea https://www.vilpower.in 2 Airtel https://dltconnect.airtel.in/ 3 BSNL https://www.ucc-bsnl.co.in/ 4 Videocon https://smartping.live/entity/reg-as 5 Jio https://trueconnect.jio.com 6 MTNL https://www.ucc-mtnl.in/ Step 2: After generating the Unique Entity Id and getting approval for your DLT Account, use the same to get ...
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