Happy customers are repeat customers. It takes time and knowledge of these precious assets to initially locate them, convert a lead into a sale and then provide the after-care that means they come back to you again and again.
If you need help with growing your database of happy customers, here are 10 tips for customer service success:
1. INTERACTION
Know the names of your customers and treat them as individuals. Show you care through using names when conversing on social media and add an extra touch by signing tweets or comments off with the name of the person they are dealing with: it turns a faceless interaction into a personal relationship.
2. RESPECT YOUR CUSTOMER
If a customer has an issue, give them the opportunity to air their concern. Be respectful of their current mood to show you’ve listened.
3. DON’T STOP LISTENING
Always listen to what your customers are saying. Methods like focus groups and surveys let you know what your customers want to tell you and their feedback should be used to form your future strategies.
4. ALWAYS SATISFY – EVEN AFTER THE SALE
Poor customer aftercare is just about the top complaint when it comes to why a customer takes their loyalty elsewhere. Continue to offer an excellent customer experience after every sale and give existing customers exclusive special offers.
5. SEE CUSTOMERS AS VALUABLE PARTNERS
Communication has to be a two-way tool to ensure customer loyalty. If you say you will listen to feedback, it has to be evident that you’re acting on customers’ comments and suggestions.
6. BUILDING TRUST CAN SOMETIMES MEAN REPORTING THE BAD AS WELL THE GOOD
Trying to sugar-coat how your business is performing won’t wash when the chips are down. Customers will respect you more if you tell it like it is and what you are going to do about any problems. If you hide the issues, it will ruin your relationship: informed customers are happy customers.
7. BE HONEST AND TRANSPARENT
In an online, digital age being transparent is a must. This covers offering product tracking so the customer knows exactly where their order is, using customer feedback to develop innovation, being honest about the sources of your products, and offering a number of ways customers can contact you.
8. KEEP YOUR PROMISES
Following up on promises builds trust from your customers. Set realistic goals of what you can offer and meet them – don’t overstretch yourself to try to beat competitors, as you’ll only be seen as failing to be there for the customer when you can’t deliver.
9. THE CUSTOMER IS ALWAYS RIGHT
It’s an old adage but one to remember. Create a customer service policy around this phrase and focus on:
Objectives that highlight the personal touch and consistency in your dealings with customers.
Remember to follow up on a customer interaction – the special touch of sending emails on special occasions, for example, will show you care.
Be clear how you will deal with customer dissatisfaction and detail the steps that will be taken to turn around every issue.
10. REMEMBER THE MOST SIMPLE WAYS OF KEEPING A CUSTOMER HAPPY
A back to basics tip: saying thank you will mean just as much to a customer as a promotional offer. It costs nothing, shows respect, and being seen as offering gratitude will go a long way to ensuring a happy and loyal customer.
Struggles of Parents in keeping a check on their children
Parents have often been facing challenges in keeping up with their children’s academic and co-curricular updates due to their busy schedules, ending up getting worried about their children. Often due to this they might end up missing crucial details, deadlines resulting in defaults causing inconvenience to them as well as their children.
Worries of whether their children reached school safely, or is their fees paid in time often disturb the parents who are already preoccupied with other things. They are often caught up with the pressure to avoid defaults in fees payments. Another thing which is crucial for parents is to attend all the Parent Teacher Meetings (PTMs) from time to time. Even a small slip off from their mind could be problematic for them.
Everyday checking the school diaries if their have got some homeworks, assignments of remarks could be very tiring at times. And to keep updated with all the mentioned tasks require the parents to be hands-on all the times. This might be very hectic at times for the parents especially when they are already caught up with busy schedules.
Technology helping Parents in keeping updated with children’s activities
To make this ...
Thinking of conducting a lead generation and appointment setting campaign? Then you should take into consideration having telemarketing as your channel. Sure, it may be true that there are other methods to gain prospects, but there are also other reasons why you should work with professional telemarketers. Think about it, when it comes to reaching out to prospects, as well as generating sales leads, you will know that telemarketing is the best choice. And it is not a problem even if you cannot hire your own people. You can actually outsource the work to a competent lead generation company. The key here is ensuring that what they say will help make your appointment setting campaign a success.
1.Make a plan – that is an important task, since a good telemarketing call is made by studying the market a prospects serves, as well as their needs. That will help you make a better sales offer.
2.Think like you are meeting them in person – before you make the call, smile. This will show in your voice, as well as the way you interact with them. Prospects respond better with that.
3.Offer something they cannot refuse – when you offer them something really good at the start, prospects tends to ...
DLT Registration of your Entity is mandatory Now to continue using SMS and Voice Services as per TRAI Direction
Dear Valued Customer,
This is to remind you that TRAI has instructed for DLT Implementation for SMS traffic and Operators might migrate to DLT anytime. The customer needs to complete Entity and Header (Sender ID) registration as Phase 1 of traffic migration to DLT.
As soon as the Operators Migrate to DLT, traffic of only such registered entities using headers would be allowed by Telecom operators.
To refer to the TCCCPR 18 Telecom Commercial Communications Customer Preference Regulation 2018, please click here to download.
We request you to register your Principal Entity and your Headers (Sender IDs) on all the DLT portals of operators as soon as possible.
After DLT Implementation, traffic of only such registered entities using headers would be allowed via operators.
If you are already registered on the any of the operators, it’s important to register your headers (Sender-id) immediately to avoid loss of traffic
Information and Instructions for Enterprise/ Entity
Scenario 1: If you are not registered with any of the DLT Before
Step 1: You can register with any one of the DLT portals below and get a Unique Entity Id and DLT Portal Account.
S. No
DLT Portal
Link
1
Vodafone-Idea
https://www.vilpower.in
2
Airtel
https://dltconnect.airtel.in/
3
BSNL
https://www.ucc-bsnl.co.in/
4
Videocon
https://smartping.live/entity/reg-as
5
Jio
https://trueconnect.jio.com
6
MTNL
https://www.ucc-mtnl.in/
Step 2: After generating the Unique Entity Id and getting approval for your DLT Account, use the same to get ...
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