Business

Friday, April 13, 2018

Happy Relationship With Customers

Happy customers are repeat customers. It takes time and knowledge of these precious assets to initially locate them, convert a lead into a sale and then provide the after-care that means they come back to you again and again. If you need help with growing your database of happy customers, here are 10 tips for customer service success: 1. INTERACTION Know the names of your customers and treat them as individuals. Show you care through using names when conversing on social media and add an extra touch by signing tweets or comments off with the name of the person they are dealing with: it turns a faceless interaction into a personal relationship. 2. RESPECT YOUR CUSTOMER If a customer has an issue, give them the opportunity to air their concern. Be respectful of their current mood to show you’ve listened. 3. DON’T STOP LISTENING Always listen to what your customers are saying. Methods like focus groups and surveys let you know what your customers want to tell you and their feedback should be used to form your future strategies. 4. ALWAYS SATISFY – EVEN AFTER THE SALE Poor customer aftercare is just about the top complaint when it comes to why a customer takes their loyalty elsewhere. Continue to ...

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